It is advisable to have a preferred towing company on your contacts list so that you can reach them in case your vehicle breaks down. This article discusses some aspects of technology that can enable you to select the best towing service company from the huge variety available in your area.
Possession of a Mapping System
Outstanding towing companies have mapping systems in their dispatch software. Such a mapping system enables tow truck drivers to use the easiest route available to reach a customer who has called for assistance in towing his or her damaged vehicle. This software can help to reduce how much you may be billed because the cost of getting to you, and towing your vehicle will be affordable due to the use of the shortest or most convenient route available. It is therefore advisable for you to select a towing company that has a mapping system.
Possession of a GPS Monitoring System
You should also select a towing company that has a GPS monitoring system that enables the dispatcher to monitor all tow trucks in real time. The dispatcher should be able to confirm the speed at which a tow truck is travelling, where exactly it is and how long it idles. Such information is important to you for several reasons. First, the real-time monitoring means that the closest tow truck can be sent to you so that you don't wait for long for help to arrive. Secondly, that monitoring helps to ensure that tow drivers avoid driving in a way that may put your vehicle at a risk of being damaged as it is towed, such as the damage that can occur when the tow driver brakes suddenly when driving at high speed.
Centralised Details of the Tow Process
Check for software that enables the tow company to keep all relevant information pertaining to a call for help. Such information may include who made the distress call, the time when the call was made, when the tow truck reached the crippled vehicle, when the vehicle reached the auto repair garage, the cost of the tow service and how payment for that service was effected. Such easy-to-access information may be very helpful in case you need to inform your insurance company or employers about what happened.
Take your time as you evaluate the different tow service companies using the yardstick above. Ask each of them to refer you to past clients so that you can confirm what kind of review those former clients give about the service of the company that you wish to select as your preferred tow company. Your effort in this regard will ensure that you receive excellent service when the need arises.
Hi there! Brenton here. I'm a bit of an adventurer and I've actually driven around Australia three times. From the Nullarbor Plains to the Gulf, I have driven on some seriously bad roads. After my first trip, I learnt that despite my bush mechanic skills, I can't always fix vehicles. I've become quite an amateur expert on how to avoid breakdowns as well as the best towing services to access when all else fails. I have lots of other mates who like going off the beaten track and I'm always giving them tips in case they need to be towed for assistance. Australia is a vast country with lots of isolated patches, so it's best to be prepared. I hope this blog gives you an insight into the best towing services and shows you how they can be a lifesaver in desperate circumstances. Please drive in!